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Terms of Service

Last updated: 2025-08-13

1. Introduction

These Terms of Service (the "Terms") govern your access to and use of Another Flock's website, products and services (the "Service"). By accessing or using the Service, you agree to be bound by these Terms. If you are entering into these Terms on behalf of a company or other legal entity, you represent that you have authority to bind that entity, in which case "you" and "your" refer to that entity.

2. Who we are

Another Flock, London, United Kingdom. If you have questions about these Terms, contact us at legal@anotherflock.com.

3. Eligibility and business use

The Service is intended for business and professional use. By using the Service, you confirm that you are using it in the course of business. Nothing in these Terms excludes or limits any statutory rights that cannot be excluded under applicable law.

4. Accounts and security

  • You must provide accurate account information and keep your credentials secure.
  • You are responsible for activities under your account. Notify us promptly of any unauthorised use.
  • You must comply with all applicable laws in connection with your use of the Service.

5. Subscriptions, usage and billing

  • The Service may be offered on subscription plans and/or usage‑based pricing. Fees, quotas and billable events are described at the point of purchase or in your order.
  • Fees are due in accordance with your selected plan and billing cycle. Payments are processed by our third‑party payment processor. You authorise us and our processor to charge your payment method for due amounts.
  • Unless stated otherwise, subscriptions renew automatically at the end of each term until cancelled. You may cancel renewal at any time to avoid future charges; cancellation takes effect at the end of the current billing period.
  • We may adjust pricing, plans, or usage limits on renewal or with prior notice, in line with applicable law.
  • Taxes (including VAT, where applicable) are additional and your responsibility.

6. Acceptable use

You must not, and must not permit others to:

  • Use the Service in breach of law, for unlawful content, or to infringe third‑party rights.
  • Reverse engineer, decompile, or attempt to derive source code except to the extent permitted by law.
  • Interfere with or disrupt the integrity or security of the Service.
  • Circumvent usage limits, quotas, or billing; or perform load, vulnerability or penetration testing without written permission.
  • Resell, lease, or sublicense the Service unless expressly permitted in writing.

7. Customer data and privacy

You retain ownership of the data you submit to the Service ("Customer Data"). We process personal data as described in our Privacy Policy and, where applicable, under a separate data processing agreement. You are responsible for ensuring you have a lawful basis for submitting personal data to the Service under the UK GDPR.

8. Intellectual property; feedback

We and our licensors retain all rights, title and interest in and to the Service and related intellectual property. If you submit feedback or suggestions, you grant us a worldwide, perpetual, irrevocable, royalty‑free licence to use and incorporate it without restriction or obligation.

9. Confidentiality

Each party may access the other party's confidential information solely as necessary to perform under these Terms and must protect it using reasonable measures. Confidential information excludes information that is public, independently developed, or rightfully obtained from a third party without duty of confidentiality.

10. Third‑party services

The Service may interoperate with third‑party services. Your use of third‑party services is subject to their terms and privacy policies. We are not responsible for third‑party services and do not endorse them.

11. Service changes and availability

We may modify the Service, introduce new features, or discontinue features from time to time. We will not materially reduce core functionality during a paid term without providing reasonable notice or a suitable alternative.

12. Warranty disclaimer

To the maximum extent permitted by law, the Service is provided "as is" and "as available" without warranties of any kind, whether express, implied or statutory, including implied warranties of merchantability, fitness for a particular purpose and non‑infringement. This clause does not affect rights that cannot be excluded by law.

13. Limitation of liability

Nothing in these Terms excludes or limits liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited under applicable law. Subject to the foregoing, to the fullest extent permitted by law: (a) neither party will be liable for any indirect, incidental, consequential, special or exemplary damages, or loss of profits, revenue, goodwill, or data; and (b) each party's aggregate liability arising out of or related to the Service and these Terms will not exceed the total fees paid or payable by you to us for the Service in the twelve (12) months preceding the event giving rise to the liability.

14. Suspension and termination

  • We may suspend or terminate access for material breach, unlawful use, or non‑payment.
  • You may terminate by cancelling your subscription; termination does not entitle you to a refund unless required by law or expressly stated.
  • Clauses that by their nature should survive (e.g., fees due, confidentiality, IP, disclaimers, limitation of liability) will survive termination.

15. Changes to these Terms

We may update these Terms from time to time. We will post the updated version here and update the "Last updated" date. If a change is material, we will provide reasonable advance notice. Continued use of the Service after the effective date constitutes acceptance of the changes.

16. Governing law and jurisdiction

These Terms and any non‑contractual obligations arising out of or in connection with them are governed by the laws of England and Wales. The courts of England shall have exclusive jurisdiction, except that either party may seek interim injunctive relief in any court of competent jurisdiction.

17. Notices

Notices may be given by email to legal@anotherflock.com. You are responsible for keeping your contact information up to date.